Frequently Asked Questions

Q: What are your hours of operation?

A: We are open Monday – Saturday from 6am to 10:00pm PST, and Sunday from 6am to 6pm PST.

Q: How much medication can you supply?

A: Our contracted pharmacies will dispense up to 3 months medication at a time.

Q: How long will my order take to arrive?

A: Orders will normally be shipped within 24-48 hours of receiving your order. Once shipped, it will take 8 to 12 days for delivery. US postal addresses must be USPS deliverable. On rare occasions some shipments may take more than 2 to 4 weeks to arrive due to possible disruptions with international postal services or customs. We ask that you be patient and should your package not arrive within a 3 week time period, please call us and we will investigate and provide you with an update and if necessary we will arrange for to send out a replacement. As a suggestion we recommend that you try to place your order as far in advance as possible, such as 30 – 45 days prior to when you actually need the medication.

Q: What is your policy about shipping multiple items in one order?

A: We will generally ship all items at the same time. If an item in your order is delayed for any reason, we may split your order and arrange to ship an item at a later date. This may result in more then one charge on your credit card but the total will not be greater than the cost of your original order.

Q: Will you ship any prescription drugs?

A: Our contracted pharmacies do not ship tranquilizers or opiate-containing drugs. We reserve the right to refuse to accept orders for drugs where we are concerned at the potential for abuse.

Q: What is the difference between a generic drug and a brand name drug?

A: A generic drug is a drug which is manufactured by a company that is not the innovator. Because of this, other manufacturers are allowed to produce and sell the exact medication at a lower more competitive price. The generic drug is the exact same medication as the original brand name drug, simply made by another company. Due to strict regulations on the generic drug industry, these drugs must provide the same therapeutic effect as the brand name drug.

Q: Why do the pills I received look different than the ones I get from my local pharmacy?

A: Firstly, if you are used to brand name pills and you have ordered a generic through us, the pills dispensed by our contracted pharmacies will look different. Generics do not look the same as the brand name products, even though they have the same active ingredient and work in exactly the same way. For example, the same brand name pill may look slightly different coming from Germany compared to the USA and in some case will have a different name. In different countries manufacturers will often use different trade names and under international licensing agreements a different manufacturer may sometimes be responsible for the distribution of a brand name drug. Lastly, when comparing 2 different generics, they will look different if they are made by 2 different companies.

Q: Do you source drugs internationally?

A: We do source drugs from our contracted international pharmacies in highly regulated countries. All medications internationally sourced meet the high standards of the country of origin.

Q: What payment methods do you accept?

A: We accept Visa and Mastercard credit and debit cards. We also accept personal checks, however these must clear your bank before the medication can be shipped, thus delaying the arrival of your order. For orders in excess of $500 we may require wire transfer of funds navigate to this web-site. We do not accept other credit cards or any other form of payment.

Q: Is it safe to use my credit card?

A: Absolutely. We have taken every precaution to make your transaction secure. Our website utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized internet access.

Q: Are there any additional charges?

A: No. Our prices include shipping, insurance and are sales tax free.

Q: What guarantee do you offer that I will receive my order?

A: As long as you have provided the correct delivery address, if your order does not arrive we will re-ship your order or we will apply a credit for the full amount to your credit card, whichever you choose.

Q: Will you accept returns if I am not satisfied?

A: Yes.

Q: What is your refund policy?

A: We offer 100% satisfaction guaranteed. If for any reason you are unhappy with your purchase we will issue you a prompt refund. For any refunds and/or cancellations please call our refund/cancellation line at 1-888-815-3613

Q: How do your promotional codes work?

A: We occasionally promote our site using coupons and promotional codes. The details are entered in a box on the checkout page. Only one code can be used per order. A promotional code or coupon cannot be combined with our Tell A Friend Reward Program.

Q: What billing descriptor name will show up on my monthly credit card statement?

A: Montreal Drug Store.

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